Effects of Online Learning Support Services on University Students’ Learning Satisfaction under the Impact of COVID-19

As a result of the COVID-19 pandemic, many university students have transitioned from face-to-face education in classroom to online learning. Online learning support services (OLSS) helped adapt this new form However, quality OLSS may influence experiences and satisfaction with High-quality could improve effectiveness rates, thus better meeting students’ requirements. Therefore, it is great value for us explore effects on satisfaction. This study proposed three hypotheses evaluate dimensions (cognitive support, emotional management support) students. Data were collected through survey then analyzed using confirmatory factor analysis (CFA) structural equation modeling (SEM). We found that cognitive, emotional, each had positive correlations Overall, our results suggest should focus aspects learning, thereby personalized needs, improving service quality, promoting